{"id":27090,"date":"2023-07-26T08:15:46","date_gmt":"2023-07-26T15:15:46","guid":{"rendered":"https:\/\/honeybook.site.strattic.io\/?p=27090"},"modified":"2024-05-27T08:03:01","modified_gmt":"2024-05-27T15:03:01","slug":"effective-communication-with-clients","status":"publish","type":"post","link":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/effective-communication-with-clients","title":{"rendered":"8 tips for better client communication"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em><em>How do you communicate with clients? If you don\u2019t have a specific process in place, it\u2019s time to think of a client communication strategy for your business. By being honest, authentic, and organized, you can ensure better client relationships throughout projects and beyond.<\/em><\/em><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"2000\" height=\"1548\" src=\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/08\/8-tips-to-communicate-effectively-with-clients.jpg\" alt=\"\" class=\"wp-image-88711\" srcset=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/08\/8-tips-to-communicate-effectively-with-clients.jpg 2000w, https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/08\/8-tips-to-communicate-effectively-with-clients-300x232.jpg 300w, https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/08\/8-tips-to-communicate-effectively-with-clients-1024x793.jpg 1024w, https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/08\/8-tips-to-communicate-effectively-with-clients-768x594.jpg 768w, https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/08\/8-tips-to-communicate-effectively-with-clients-1536x1189.jpg 1536w\" sizes=\"(max-width: 2000px) 100vw, 2000px\" \/><\/figure>\n\n\n\n<p>Keeping clients in the loop is essential to successful business relationships. You want them to feel heard and be happy. Only, you can\u2019t sit all day at your desk answering emails. You\u2019d never get any other work done.&nbsp;<\/p>\n\n\n\n<p>By building effective communication processes into your core business process, you can decrease time spent on <a class=\"wpil_keyword_link\" href=\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/effective-communication-with-clients\" target=\"_blank\" rel=\"noopener\" title=\"client communication\" data-wpil-keyword-link=\"linked\">client communication<\/a> and increase your client\u2019s happiness. When you improve your communication and create a process, it can become a recognizable part of your brand that makes clients feel secure and builds strong <a href=\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/client-relationship-management\" target=\"_blank\" rel=\"noreferrer noopener\">client relationships<\/a> from the start.<\/p>\n\n\n\n<p>If you aren\u2019t paying attention to how you communicate with clients, it could have more negative consequences than you think. In fact, the average American tells 15 people when they\u2019ve had a <a href=\"https:\/\/www.nextiva.com\/blog\/customer-service-statistics.html#:~:text=90%25%20of%20consumers%20expect%20an%20online%20portal%20for%20customer%20service.&amp;text=Out%20of%20all%20customer%20service,2017%2C%2052%25%20began%20online.&amp;text=66%25%20of%20consumers%20have%20used,channels%20to%20contact%20customer%20service.\" target=\"_blank\" rel=\"noreferrer noopener\">poor customer service experience<\/a>. Try incorporating these eight strategies into your communication to ensure you\u2019re developing the best possible experience instead.<\/p>\n\n\n\n<p><strong>Jump to:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#strategy\">Create a communication strategy for your entire team<\/a><\/li>\n\n\n\n<li><a href=\"#transparent\">Be transparent and authentic<\/a><\/li>\n\n\n\n<li><a href=\"#clear\">Be clear about money<\/a><\/li>\n\n\n\n<li><a href=\"#responsive\">Be responsive<\/a><\/li>\n\n\n\n<li><a href=\"#relationship\">Have a seamless relationship with clients<\/a><\/li>\n\n\n\n<li><a href=\"#understand\">Take the time to understand your clients<\/a><\/li>\n\n\n\n<li><a href=\"#listen\">Listen actively<\/a><\/li>\n\n\n\n<li><a href=\"#accuracy\">Prioritize accuracy<\/a><\/li>\n\n\n\n<li><a href=\"#organize\">Organize your client communication <\/a><\/li>\n<\/ul>\n\n\n\n<a id=\"strategy\"><\/a>\n\n\n\n<h2 class=\"wp-block-heading\">1. Create a communication strategy for your entire team<\/h2>\n\n\n\n<p>Whether you run your business with a full-time team or you hire contractors like virtual assistants, everyone who has a role in customer service needs to be on the same page.&nbsp;<\/p>\n\n\n\n<p>Make sure you have a communication strategy in place and documented that gives team members everything they need to know to work with your clients. Your guidelines might include which communication tools you use as well as how to navigate difficult conversations.&nbsp;<\/p>\n\n\n\n<p>Consistency helps you create and repeat client satisfaction. Imagine how frustrating it would be otherwise if you spent months communicating with a client via email only to have another team member start to text them, and have the relationship fall apart. Or, if someone on your team waited days to respond to a client because they just weren\u2019t sure how to answer when you\u2019ve set the expectation of a one-day turn-around time.&nbsp;<\/p>\n\n\n\n<p>Your strategy can also include tone of voice and anything else you want to come across to your clients.<\/p>\n\n\n\n<div class=\"wp-block-columns cta-related-posts is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center left-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"related-post-heading\">Related post<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><a href=\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/client-onboarding\" target=\"_blank\" rel=\"noreferrer noopener\">Client onboarding for small businesses: the complete guide<\/a><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image aligncenter size-large\"><a href=\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/how-payment-processing-works\"><img decoding=\"async\" width=\"1024\" height=\"793\" src=\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/wp-content\/uploads\/2023\/05\/Payment-processing-1024x793.jpg\" alt=\"Payment processing\" class=\"wp-image-85805\" srcset=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2023\/05\/Payment-processing-1024x793.jpg 1024w, https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2023\/05\/Payment-processing-300x232.jpg 300w, https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2023\/05\/Payment-processing-768x594.jpg 768w, https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2023\/05\/Payment-processing-1536x1189.jpg 1536w, https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2023\/05\/Payment-processing.jpg 2000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<\/div>\n<\/div>\n\n\n\n<a id=\"transparent\"><\/a>\n\n\n\n<h2 class=\"wp-block-heading\">2. Be transparent and authentic<\/h2>\n\n\n\n<p>Good communication with clients benefits both your clients and your business. This is especially true at the outset. If you set the expectation of strong client communication at the outset, you\u2019re more likely to get more clients\u2014in fact, 80% of clients choose the <a href=\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/exceed-client-expectations\" target=\"_blank\" rel=\"noreferrer noopener\">independent business that responds first<\/a>.<\/p>\n\n\n\n<p>Be sure to have a <a href=\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/client-onboarding\" target=\"_blank\" rel=\"noreferrer noopener\">client onboarding process<\/a> in place to identify goals, assign responsibilities, establish procedures, and agree on timelines. This can help kick off project success. Just like you would develop a plan that keeps you and your teammates on the same page, it\u2019s important to do so with your clients.<\/p>\n\n\n\n<p>Even if you\u2019re a graphic designer or wedding planner working independently, establishing ground rules for the project from the beginning makes a difference. Putting it all down in writing can help keep everyone on the same page and avoid difficulties down the road.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Authenticity is crucial<\/h4>\n\n\n\n<p>The best way to communicate with clients is also to be true to yourself. That is unless your true self is someone that never responds to emails or phone calls and would rather not engage with other humans. That\u2019s probably not going to work out so well!<\/p>\n\n\n\n<p>Otherwise, regular honest, straightforward communication with clients will help establish your trustworthiness and accountability.&nbsp;<\/p>\n\n\n\n<p>From the start, be clear about the hours you work, the times you\u2019re available, and how you might handle any difficulties in the project. You might not think it\u2019s important to bring up the \u201cwhat ifs\u201d at this stage, but it\u2019ll help your clients put more trust in you and your business.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/how-to-develop-client-relationships\" target=\"_blank\" rel=\"noreferrer noopener\">Developing client relationships<\/a> is all about making sure you\u2019re on the same page at all times. To do so, make sure you\u2019re documenting all relevant information in your business contracts.<\/p>\n\n\n\n<a id=\"clear\"><\/a>\n\n\n\n<h2 class=\"wp-block-heading\">3. Be clear about money<\/h2>\n\n\n\n<p>As a small business owner or self-employed worker, you know every dollar matters. Effective communication means being open and honest with clients about the budget:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Let clients know promptly when there are changes or potential overruns<\/li>\n\n\n\n<li>Establish a rate sheet or a thorough project proposal to avoid surprising clients with a big, unexpected tally down the road<\/li>\n\n\n\n<li>Invoice consistently and professionally. A <a href=\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/clientflow-management-platform\" target=\"_blank\" rel=\"noreferrer noopener\">clientflow management software for small businesses<\/a> with built-in invoicing, like HoneyBook, enables you to accept credit card or ACH payments directly from your <a href=\"https:\/\/hbbadmin.reliablepenguin.com\/online-invoices\" target=\"_blank\" rel=\"noreferrer noopener\">online invoices<\/a>.<\/li>\n<\/ul>\n\n\n\n<div class=\"aligncenter wp-block-ugb-container ugb-container ugb-6bb1d93 ugb-container--v2 ugb-container--design-basic ugb-main-block\"><style>.ugb-6bb1d93-wrapper.ugb-container__wrapper{border-radius:12px !important;background-image:url(https:\/\/hbbadmin.reliablepenguin.com\/blog\/wp-content\/uploads\/2023\/03\/Banner-CTA-Background2.jpg)}.ugb-6bb1d93-wrapper.ugb-container__wrapper:before{opacity:0.5}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-container__wrapper ugb-6bb1d93-wrapper ugb--has-background-overlay\"><div class=\"ugb-container__side\"><div class=\"ugb-container__content-wrapper ugb-6bb1d93-content-wrapper\">\n<h2 class=\"wp-block-heading has-text-align-center\"><strong>Hate talking about pricing? Proposals can help.<\/strong><\/h2>\n\n\n\n<p class=\"has-text-align-center\">Customize your process for sending pricing proposals, whether you want to connect it to your scheduling or intake process.<\/p>\n\n\n\n<div class=\"wp-block-ugb-button ugb-button-wrapper ugb-9def6fd ugb-main-block\"><style>.ugb-9def6fd .ugb-button1{background-color:#000000}.ugb-9def6fd .ugb-button1 .ugb-button--inner,.ugb-9def6fd .ugb-button1 svg:not(.ugb-custom-icon){color:#ffffff !important}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-button-container\"><a class=\"ugb-button1 ugb-button ugb-button--size-normal\" href=\"https:\/\/hbbadmin.reliablepenguin.com\/proposal-software\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"\"><span class=\"ugb-button--inner\">Learn more<\/span><\/a><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<a id=\"responsive\"><\/a>\n\n\n\n<h2 class=\"wp-block-heading\">4. Be responsive<\/h2>\n\n\n\n<p>Timely responses to your clients\u2019 questions or concerns will go a long way to foster a positive experience. When thinking about how to manage communication with clients, make a plan regarding your availability. Carve out consistent time for business communications. Let the client know the best ways and times to contact you. If you\u2019re part of a team, have someone else on backup to manage that client if you are out of the office or can\u2019t get back to them promptly.<\/p>\n\n\n\n<p>A <a href=\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/client-communication-management-software\" target=\"_blank\" rel=\"noreferrer noopener\">client communication management software<\/a> can help you organize, track, and respond to client communications. Some sophisticated solutions, such as HoneyBook, even offer <a href=\"https:\/\/honeybook.onelink.me\/850908038\/ahbp52om\" target=\"_blank\" rel=\"noreferrer noopener\">mobile app<\/a> access so that both you and the client can check in on project timelines and administrative tasks while on the go.<\/p>\n\n\n\n<a id=\"relationship\"><\/a>\n\n\n\n<h2 class=\"wp-block-heading\">5. Have a seamless relationship with clients<\/h2>\n\n\n\n<p>How do you communicate effectively with clients? Remove any hurdles you can. One way to do that is with a <a href=\"https:\/\/hbbadmin.reliablepenguin.com\/all-in-one-business-platform\" target=\"_blank\" rel=\"noreferrer noopener\">small business management platform<\/a> that streamlines things for both you and the client.&nbsp;<\/p>\n\n\n\n<p>Instead of providing a client with a login for a project management software and asking them also to send documents via Google Drive, invoicing them through Paypal, and emailing them here and there, do it all in one place and give them access to all the necessary documents via a <a href=\"https:\/\/hbbadmin.reliablepenguin.com\/client-portal-software\" target=\"_blank\" rel=\"noreferrer noopener\">client portal<\/a>.<\/p>\n\n\n\n<p>You can be more efficient with all the tools you need to pitch, manage, communicate, track, and invoice in a single place. Meanwhile, you\u2019re reducing the friction for your clients by providing a straightforward end-to-end experience.&nbsp;<\/p>\n\n\n\n<p>The \u201ckeep it simple\u201d mantra can also apply to <a href=\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/confirmation-email-templates\" target=\"_blank\" rel=\"noreferrer noopener\">effective email communication<\/a> with clients. You think you\u2019re busy? Your clients are probably feeling pretty swamped too. So, in <a href=\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/automated-email-response-examples\" target=\"_blank\" rel=\"noreferrer noopener\">email communication<\/a> with your clients, get right to the point. Be clear and direct. The same is true for voicemails or texts. Before you call, write, or press send ask yourself:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What is the key message I am trying to communicate?<\/li>\n\n\n\n<li>Have I led with that main idea?<\/li>\n\n\n\n<li>Have I provided all the essential details, without saying more than I need to say?<\/li>\n<\/ul>\n\n\n\n<a id=\"understand\"><\/a>\n\n\n\n<h2 class=\"wp-block-heading\">6. Take the time to understand your clients<\/h2>\n\n\n\n<p>Maybe a client is struggling to understand a concept. Or they can\u2019t make a decision. Perhaps they have to change direction on a dime and you\u2019re left picking up the pieces. Getting frustrated isn\u2019t going to help.<\/p>\n\n\n\n<p>Things will go wrong. That\u2019s just the way it is. Just make you\u2019re prepared for <a href=\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/how-to-deal-with-difficult-clients\" target=\"_blank\" rel=\"noreferrer noopener\">how to deal with a difficult client<\/a>. What\u2019s going to make a difference in your effective communication with clients is how you handle any issues. Once you identify a concern, get it out in the open. If there\u2019s something that needs to be fixed on the client\u2019s end, it\u2019s a good idea to schedule a meeting with our <a href=\"https:\/\/hbbadmin.reliablepenguin.com\/meeting-scheduler\" target=\"_blank\" rel=\"noreferrer noopener\">online meeting scheduler<\/a> to address it.&nbsp;<\/p>\n\n\n\n<p>Also, try to give the client time to digest the new information before asking for any new decisions. Be prepared, where possible, to offer several expert solutions. They\u2019ve come to you for your expertise in the first place. Be sure to step up and offer your advice when it\u2019s needed most.<\/p>\n\n\n\n<a id=\"listen\"><\/a>\n\n\n\n<h2 class=\"wp-block-heading\">7. Listen actively<\/h2>\n\n\n\n<p>Any relationship gets better when all parties are listening actively. Keep in mind that it\u2019s easy to hear without listening. You might be so busy thinking of how you\u2019re going to respond, that you\u2019ve already tuned out from what the client is saying. That\u2019s going to come back to haunt you.&nbsp;<\/p>\n\n\n\n<p>Active listeners focus on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Attitude: You take the approach that everyone deserves respect and has valid, important points to make.<\/li>\n\n\n\n<li>Attention: You remove yourself from distractions to give undivided attention to the speaker.&nbsp;<\/li>\n\n\n\n<li>Adjustment: You listen with an open mind rather than trying to anticipate what the speaker will say next or how you will respond. You have to adjust to what is happening in the conversation and take it as it comes.<\/li>\n<\/ul>\n\n\n\n<p>For effective communication with clients outside of face-to-face meetings, apply these principles to your reading of any documents, emails, or texts too. Say a client emails that she really wants Kelly green balloon decorations at her party. You might immediately think that sounds like a horrible idea. But if you jump to that conclusion too quickly, you might skim over the part where she explains it\u2019s her grandmother\u2019s favorite color.<\/p>\n\n\n\n<p>Bottom line: Pay attention to your clients and understand why they\u2019re saying what they\u2019re saying. You could get vital information that makes the project a success, or you could find areas where your client needs additional education or expertise.<\/p>\n\n\n\n<a id=\"accuracy\"><\/a>\n\n\n\n<h2 class=\"wp-block-heading\">8. Prioritize accuracy<\/h2>\n\n\n\n<p>Accuracy can mean the difference between a big sale and a devastating loss. A missing comma cost a U.S. dairy company $5 million in delivery driver backpay in 2018. Now, you may not have any drivers nor be worth millions, nevertheless, any discrepancy between what you and your client expect and how you meet those expectations could cause real problems. Deadlines may be missed. Deliverables could be done wrong. Debates over who is paying for what may follow.<\/p>\n\n\n\n<p>Effective communication with clients begins with strong internal communication. Any service provider interacting with others to get the job done needs to be well-informed. Few wedding planners can run a flawless wedding without relying on florists, caterers, bakers, and more. Be proactive in building relationships with your own partners. That way you\u2019ll be better able to communicate accurate information to your own client.<\/p>\n\n\n\n<p>Ultimately, effective communication with clients can require a great deal of effort. That\u2019s probably not what you want to read. Still, with these eight tips, you regain control of all the client communication needs of your business. Better yet, partner up with a client communication management system provider. Your organization and efficiency will benefit, and so will your business relationships.<\/p>\n\n\n\n<span id=\"organize\"><\/span>\n\n\n\n<h2 class=\"wp-block-heading\">Organize your client communication throughout the entire project<\/h2>\n\n\n\n<p>HoneyBook helps independent business owners organize all their client interactions and communication in one platform. That means you can work with multiple clients at once, or even take on more business, without the fear of dropping the ball.&nbsp;<\/p>\n\n\n\n<p>From nurturing leads, helping them select services, and walking through your online contracts\u2013you can do it all in one place. When you communicate with clients, it\u2019ll be easier for everyone.<\/p>\n\n\n\t\t<div data-elementor-type=\"section\" data-elementor-id=\"88375\" class=\"elementor elementor-88375\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-2237b60 e-con-full cta_click e-flex e-con e-parent\" data-id=\"2237b60\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-a763669 e-con-full e-flex e-con e-child\" data-id=\"a763669\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-acab07b elementor-widget elementor-widget-image\" data-id=\"acab07b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"407\" height=\"347\" src=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2023\/07\/cta-communication-banner-black.png\" class=\"attachment-medium_large size-medium_large wp-image-88378\" alt=\"\" srcset=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2023\/07\/cta-communication-banner-black.png 407w, https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2023\/07\/cta-communication-banner-black-300x256.png 300w\" sizes=\"(max-width: 407px) 100vw, 407px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-711ec11 e-con-full e-flex e-con e-child\" data-id=\"711ec11\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1504169 elementor-widget elementor-widget-heading\" data-id=\"1504169\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Ensure consistent communication<\/span>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-793431e elementor-widget elementor-widget-text-editor\" data-id=\"793431e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Use HoneyBook to manage all of your client communication in one place.\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6939b6e elementor-widget elementor-widget-button\" data-id=\"6939b6e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/hbbadmin.reliablepenguin.com\/signup%20\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get started<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n","protected":false},"excerpt":{"rendered":"<p>How do you communicate with clients? If you don\u2019t have a specific process in place, it\u2019s time to think of a client communication strategy for your business. By being honest, authentic, and organized, you can ensure better client relationships throughout projects and beyond. Keeping clients in the loop is essential to successful business relationships. You [&hellip;]<\/p>\n","protected":false},"author":579,"featured_media":88711,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[20],"tags":[508,71,336],"class_list":["post-27090","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-best-practices","tag-client-communication","tag-client-experience","tag-workflow"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/08\/8-tips-to-communicate-effectively-with-clients.jpg",2000,1548,false],"thumbnail":["https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/08\/8-tips-to-communicate-effectively-with-clients-150x150.jpg",150,150,true],"medium":["https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/08\/8-tips-to-communicate-effectively-with-clients-300x232.jpg",300,232,true],"medium_large":["https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/08\/8-tips-to-communicate-effectively-with-clients-768x594.jpg",768,594,true],"large":["https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/08\/8-tips-to-communicate-effectively-with-clients-1024x793.jpg",1024,793,true],"1536x1536":["https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/08\/8-tips-to-communicate-effectively-with-clients-1536x1189.jpg",1536,1189,true],"2048x2048":["https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/08\/8-tips-to-communicate-effectively-with-clients.jpg",2000,1548,false]},"post_excerpt_stackable_v2":"<p>How do you communicate with clients? If you don\u2019t have a specific process in place, it\u2019s time to think of a client communication strategy for your business. By being honest, authentic, and organized, you can ensure better client relationships throughout projects and beyond. Keeping clients in the loop is essential to successful business relationships. You want them to feel heard and be happy. Only, you can\u2019t sit all day at your desk answering emails. You\u2019d never get any other work done.&nbsp; By building effective communication processes into your core business process, you can decrease time spent on client communication and&hellip;<\/p>\n","category_list_v2":"<a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/category\/business-best-practices\" rel=\"category tag\">Business best practices<\/a>","author_info_v2":{"name":"Steph Long","url":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/author\/steph-long"},"comments_num_v2":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>8 Tips for Effective Client Communication | HoneyBook<\/title>\n<meta name=\"description\" content=\"Happy clients, better business. Here are 8 top tips for effective client communication, and enjoy the difference it makes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/effective-communication-with-clients\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"8 Tips for Effective Client Communication | HoneyBook\" \/>\n<meta property=\"og:description\" content=\"Happy clients, better business. Here are 8 top tips for effective client communication, and enjoy the difference it makes.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/effective-communication-with-clients\" \/>\n<meta property=\"og:site_name\" content=\"HoneyBook\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/honeybook.co\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-26T15:15:46+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-27T15:03:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/08\/8-tips-to-communicate-effectively-with-clients.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2000\" \/>\n\t<meta property=\"og:image:height\" content=\"1548\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Steph Long\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Claire Bough\" \/>\n<meta name=\"twitter:site\" content=\"@honeybook\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Steph Long\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/effective-communication-with-clients\",\"url\":\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/effective-communication-with-clients\",\"name\":\"8 Tips for Effective Client Communication | HoneyBook\",\"isPartOf\":{\"@id\":\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/effective-communication-with-clients#primaryimage\"},\"image\":{\"@id\":\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/effective-communication-with-clients#primaryimage\"},\"thumbnailUrl\":\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/08\/8-tips-to-communicate-effectively-with-clients.jpg\",\"datePublished\":\"2023-07-26T15:15:46+00:00\",\"dateModified\":\"2024-05-27T15:03:01+00:00\",\"author\":{\"@id\":\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/#\/schema\/person\/9afae50278bf37a43f87ac8b3e810fb9\"},\"description\":\"Happy clients, better business. Here are 8 top tips for effective client communication, and enjoy the difference it makes.\",\"breadcrumb\":{\"@id\":\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/effective-communication-with-clients#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/effective-communication-with-clients\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/effective-communication-with-clients#primaryimage\",\"url\":\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/08\/8-tips-to-communicate-effectively-with-clients.jpg\",\"contentUrl\":\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/08\/8-tips-to-communicate-effectively-with-clients.jpg\",\"width\":2000,\"height\":1548},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/effective-communication-with-clients#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Business best practices\",\"item\":\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/category\/business-best-practices\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"8 tips for better client communication\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/#website\",\"url\":\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/\",\"name\":\"HoneyBook\",\"description\":\"Resources to empower independent business owners\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/#\/schema\/person\/9afae50278bf37a43f87ac8b3e810fb9\",\"name\":\"Steph Long\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/da43e23fcdc4b0a64abe399bbead52b2ebadccc64293af5d46ff5601ded80aa5?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/da43e23fcdc4b0a64abe399bbead52b2ebadccc64293af5d46ff5601ded80aa5?s=96&d=mm&r=g\",\"caption\":\"Steph Long\"},\"description\":\"Stephanie spends her days helping small businesses discover the tools and systems that make running a business easier, so that they can focus on the part of business that inspires them.\",\"sameAs\":[\"https:\/\/hbbadmin.reliablepenguin.com\",\"https:\/\/x.com\/Claire Bough\"],\"url\":\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/author\/steph-long\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"8 Tips for Effective Client Communication | HoneyBook","description":"Happy clients, better business. Here are 8 top tips for effective client communication, and enjoy the difference it makes.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/hbbadmin.reliablepenguin.com\/blog\/effective-communication-with-clients","og_locale":"en_US","og_type":"article","og_title":"8 Tips for Effective Client Communication | HoneyBook","og_description":"Happy clients, better business. Here are 8 top tips for effective client communication, and enjoy the difference it makes.","og_url":"https:\/\/hbbadmin.reliablepenguin.com\/blog\/effective-communication-with-clients","og_site_name":"HoneyBook","article_publisher":"https:\/\/www.facebook.com\/honeybook.co","article_published_time":"2023-07-26T15:15:46+00:00","article_modified_time":"2024-05-27T15:03:01+00:00","og_image":[{"width":2000,"height":1548,"url":"https:\/\/hbbadmin.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/08\/8-tips-to-communicate-effectively-with-clients.jpg","type":"image\/jpeg"}],"author":"Steph Long","twitter_card":"summary_large_image","twitter_creator":"@Claire Bough","twitter_site":"@honeybook","twitter_misc":{"Written by":"Steph Long","Est. reading time":"9 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/hbbadmin.reliablepenguin.com\/blog\/effective-communication-with-clients","url":"https:\/\/hbbadmin.reliablepenguin.com\/blog\/effective-communication-with-clients","name":"8 Tips for Effective Client Communication | HoneyBook","isPartOf":{"@id":"https:\/\/hbbadmin.reliablepenguin.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/hbbadmin.reliablepenguin.com\/blog\/effective-communication-with-clients#primaryimage"},"image":{"@id":"https:\/\/hbbadmin.reliablepenguin.com\/blog\/effective-communication-with-clients#primaryimage"},"thumbnailUrl":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/08\/8-tips-to-communicate-effectively-with-clients.jpg","datePublished":"2023-07-26T15:15:46+00:00","dateModified":"2024-05-27T15:03:01+00:00","author":{"@id":"https:\/\/hbbadmin.reliablepenguin.com\/blog\/#\/schema\/person\/9afae50278bf37a43f87ac8b3e810fb9"},"description":"Happy clients, better business. Here are 8 top tips for effective client communication, and enjoy the difference it makes.","breadcrumb":{"@id":"https:\/\/hbbadmin.reliablepenguin.com\/blog\/effective-communication-with-clients#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/hbbadmin.reliablepenguin.com\/blog\/effective-communication-with-clients"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/hbbadmin.reliablepenguin.com\/blog\/effective-communication-with-clients#primaryimage","url":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/08\/8-tips-to-communicate-effectively-with-clients.jpg","contentUrl":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/08\/8-tips-to-communicate-effectively-with-clients.jpg","width":2000,"height":1548},{"@type":"BreadcrumbList","@id":"https:\/\/hbbadmin.reliablepenguin.com\/blog\/effective-communication-with-clients#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/hbbadmin.reliablepenguin.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Business best practices","item":"https:\/\/hbbadmin.reliablepenguin.com\/blog\/category\/business-best-practices"},{"@type":"ListItem","position":3,"name":"8 tips for better client communication"}]},{"@type":"WebSite","@id":"https:\/\/hbbadmin.reliablepenguin.com\/blog\/#website","url":"https:\/\/hbbadmin.reliablepenguin.com\/blog\/","name":"HoneyBook","description":"Resources to empower independent business owners","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/hbbadmin.reliablepenguin.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/hbbadmin.reliablepenguin.com\/blog\/#\/schema\/person\/9afae50278bf37a43f87ac8b3e810fb9","name":"Steph Long","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/hbbadmin.reliablepenguin.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/da43e23fcdc4b0a64abe399bbead52b2ebadccc64293af5d46ff5601ded80aa5?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/da43e23fcdc4b0a64abe399bbead52b2ebadccc64293af5d46ff5601ded80aa5?s=96&d=mm&r=g","caption":"Steph Long"},"description":"Stephanie spends her days helping small businesses discover the tools and systems that make running a business easier, so that they can focus on the part of business that inspires them.","sameAs":["https:\/\/hbbadmin.reliablepenguin.com","https:\/\/x.com\/Claire Bough"],"url":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/author\/steph-long"}]}},"_links":{"self":[{"href":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-json\/wp\/v2\/posts\/27090","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-json\/wp\/v2\/users\/579"}],"replies":[{"embeddable":true,"href":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-json\/wp\/v2\/comments?post=27090"}],"version-history":[{"count":0,"href":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-json\/wp\/v2\/posts\/27090\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-json\/wp\/v2\/media\/88711"}],"wp:attachment":[{"href":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-json\/wp\/v2\/media?parent=27090"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-json\/wp\/v2\/categories?post=27090"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-json\/wp\/v2\/tags?post=27090"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}