{"id":33098,"date":"2021-04-06T15:48:12","date_gmt":"2021-04-06T22:48:12","guid":{"rendered":"https:\/\/honeybook.site.strattic.io\/?p=33098"},"modified":"2022-08-11T11:06:00","modified_gmt":"2022-08-11T18:06:00","slug":"mastering-your-client-experience","status":"publish","type":"post","link":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/mastering-your-client-experience","title":{"rendered":"Learn From the Pros: Mastering Your Client Experience"},"content":{"rendered":"\n<p style=\"text-align: center;\"><em><span style=\"font-weight: 400;\">An interactive workshop series co-hosted with our HoneyBook Pros to help you master your client experience. From the art of first impressions to conversion and capturing meaningful feedback.<\/span><\/em><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-33127\" src=\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/04\/Blog-Header-Image.jpg\" alt=\"Mastering Your Client Experience Workshop Series\" width=\"1280\" height=\"720\"><\/p>\n<p><span style=\"font-weight: 400;\">Your client\u2019s experience with you starts earlier than you might expect and is more nuanced that you might currently be prepared for. Every piece of information, branding and interaction (direct or indirect) is a form of communication between you and your client. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">To make sure you\u2019re winning the clients you want and leaving them with the best impression from start to finish, you want to be sure you\u2019re in control of each stage of your client experience.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But let\u2019s be real, you also don\u2019t have endless hours in the day to invest in holding your client\u2019s hands though each stage in your process. So how do you make sure you\u2019re putting in the time and effort where it counts most? How do you decide what in your process to streamline and automate vs. where to add a personal touchpoint?&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s where we come in. At a high level, <a href=\"https:\/\/hbbadmin.reliablepenguin.com\/?utm_source=blog&amp;utm_medium=content&amp;utm_campaign=honeybook-workshops\" target=\"_blank\" rel=\"noopener noreferrer\">HoneyBook<\/a> helps you create a smooth client experience, from first glance to final farewell, that ensures you\u2019re giving your clients 5-star service every time without the heavy lift.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Join us and our <\/span><a href=\"https:\/\/pros.honeybook.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">HoneyBook Pros<\/span><\/a><span style=\"font-weight: 400;\"> this month for four live, interactive, workshops, as we demystify the most crucial areas of your client experience and empower you with the tools to make the biggest impact.<\/span><\/p>\n<h2><b>First Impression: How to WOW Your Clients from Day One<\/b><\/h2>\n<p><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/0iB7sLYLxbY\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">You don&#8217;t get a second chance to make a first impression so be sure your business is ready to WOW your clients right from the start. Systems expert <a href=\"https:\/\/info.honeybook.com\/pros-laura-neff\/\" target=\"_blank\" rel=\"noopener noreferrer\">Laura Neff<\/a> joins us to discuss common mistakes that can happen in your client experience (before you&#8217;ve even had the opportunity to meet someone) and how to avoid them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The interactive portion of this workshop will focus on best practices when using the HoneyBook Contact Form. When you register you\u2019ll have the opportunity to enter to be selected as our example account for a live consultation on what you\u2019re doing right and where your Contact Form could use a little TLC.<\/span><\/p>\n<p><b>Watch the replay! \u2b06\ufe0f<\/b><\/p>\n<h2><b>Mastering Conversion: How to Turn Inquiries into Paying Clients<\/b><\/h2>\n<p><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/sWFeAr_bGCo\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">When it comes to managing inquiries, there are a lot of moving parts, especially considering some of those people may never get back to you! Join us alongside branding expert <a href=\"https:\/\/info.honeybook.com\/pros-deanna-burks\/\" target=\"_blank\" rel=\"noopener noreferrer\">Deanna Burks<\/a> to explore how you can utilize branded technology to provide 5-star service, without the heavy lift.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The interactive portion of this workshop will focus on best practices when using HoneyBook\u2019s <a href=\"https:\/\/hbbadmin.reliablepenguin.com\/meeting-scheduler\">meeting scheduling tools<\/a>. When you register you\u2019ll have the opportunity to enter to be selected as our example account for a live consultation. If you\u2019ve been using Scheduling, but feel like you need a little extra help, this is your chance!<\/span><\/p>\n<p><b>Watch the replay! \u2b06\ufe0f<\/b><\/p>\n<h2><b>Closing The Deal: How a Strong Process Helps Overcome a Fear of Sales<\/b><\/h2>\n<p><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/w2-esPKT1tE\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s face it, when you think about sales you probably picture the used-car salesman upselling someone, and well, that\u2019s just <\/span><b><i>not<\/i><\/b><span style=\"font-weight: 400;\"> your brand! Process expert<a href=\"https:\/\/info.honeybook.com\/pros-rhonda-evans\/\" target=\"_blank\" rel=\"noopener noreferrer\"> Rhonda Evans<\/a> joins us to outline some actionable ways you can shake off your \u201csalesperson\u201d jitters through building a bulletproof process that you\u2019ll be proud to share with clients.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The interactive portion of this workshop will focus on best practices for using the HoneyBook Brochure File. When you register you\u2019ll have the opportunity to enter to be selected as our example account for a live consultation. If you\u2019ve been using Brochures, but feel like you could be doing more with the tools available, this is your chance!<\/span><\/p>\n<p><b>Watch the replay! \u2b06\ufe0f<\/b><\/p>\n<h2><b>Perfect Your Process: How to Leverage Your Learnings to Create Future Value<\/b><\/h2>\n<p><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/D-1Ywhlh1P8\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">The most successful businesses are the ones that are willing to adapt and iterate on their current processes. Join us and client experience expert, <a href=\"https:\/\/info.honeybook.com\/pros-dahlia-orth\/\" target=\"_blank\" rel=\"noopener noreferrer\">Dahlia Orth<\/a>, to learn how you can utilize automations to do just that, through connecting with past clients and perfecting your process for the future.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The interactive portion of this workshop will focus on best practices when using HoneyBook&#8217;s <a href=\"https:\/\/hbbadmin.reliablepenguin.com\/workflows\">client workflow automation software<\/a>. When you register you\u2019ll have the opportunity to enter to be selected as our example account for a live consultation to review your automations together. If you\u2019ve set up an automation but feel hesitant to pull the trigger and actually <\/span><b><i>use<\/i><\/b><span style=\"font-weight: 400;\"> it with a client, this is your chance to get the affirmation you need right from the source!<\/span><\/p>\n<p><b>Watch the replay! \u2b06\ufe0f<\/b><\/p>\n<h2>Get Ready to Level-Up Your Client Experience<\/h2>\n<p><span style=\"font-weight: 400;\">If you\u2019re ready to master your client experience, then this is the workshop series for you. In just four sessions you\u2019ll tackle the most crucial parts of your process to ensure you\u2019re delivering value and exceptional service at every stage.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We look forward to helping you navigate and improve your client journey!<\/span><\/p>\n\n\n\n<div class=\"banner banner--workflow\">\n<div class=\"banner__text-container\">\n<h2 class=\"banner__title\">Improve your client experience with HoneyBook Pros<\/h2>\n<a class=\"banner__cta\" href=\"https:\/\/pros.honeybook.com\/\">Learn More<\/a><\/div>\n<\/div>\n\n\n\n<p>&nbsp;<\/p>\n<p><em>This post was updated in August 2021 when the HoneyBook Workflow tool was renamed to Automations. The <a class=\"waffle-rich-text-link\" href=\"https:\/\/hbbadmin.reliablepenguin.com\/automations\">HoneyBook Automations tool<\/a> maintains the same functionality with the ability to automate communications, tasks and more. For more information about the Automations update, check our <a class=\"waffle-rich-text-link\" href=\"https:\/\/hbbadmin.reliablepenguin.com\/blog\/new-honeybook-features-august-2021\">August 2021 Release Notes<\/a>. <\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>An interactive workshop series co-hosted with our HoneyBook Pros to help you master your client experience. From the art of first impressions to conversion and capturing meaningful feedback. Your client\u2019s experience with you starts earlier than you might expect and is more nuanced that you might currently be prepared for. Every piece of information, branding [&hellip;]<\/p>\n","protected":false},"author":445,"featured_media":77565,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[20],"tags":[71,74],"class_list":["post-33098","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-best-practices","tag-client-experience","tag-honeybook"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/04\/Workshops-Feature-Images-2_3315141289.jpeg",700,465,false],"thumbnail":["https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/04\/Workshops-Feature-Images-2_3315141289-150x150.jpeg",150,150,true],"medium":["https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/04\/Workshops-Feature-Images-2_3315141289-300x199.jpeg",300,199,true],"medium_large":["https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/04\/Workshops-Feature-Images-2_3315141289.jpeg",700,465,false],"large":["https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/04\/Workshops-Feature-Images-2_3315141289.jpeg",700,465,false],"1536x1536":["https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/04\/Workshops-Feature-Images-2_3315141289.jpeg",700,465,false],"2048x2048":["https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/04\/Workshops-Feature-Images-2_3315141289.jpeg",700,465,false]},"post_excerpt_stackable_v2":"<p>An interactive workshop series co-hosted with our HoneyBook Pros to help you master your client experience. From the art of first impressions to conversion and capturing meaningful feedback. Your client\u2019s experience with you starts earlier than you might expect and is more nuanced that you might currently be prepared for. Every piece of information, branding and interaction (direct or indirect) is a form of communication between you and your client. To make sure you\u2019re winning the clients you want and leaving them with the best impression from start to finish, you want to be sure you\u2019re in control of each&hellip;<\/p>\n","category_list_v2":"<a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/category\/business-best-practices\" rel=\"category tag\">Business best practices<\/a>","author_info_v2":{"name":"Mac Hughes","url":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/author\/mac-hughes"},"comments_num_v2":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pro Tips For Creating an Optimal Customer Experience | HoneyBook<\/title>\n<meta name=\"description\" content=\"Join our interactive workshop series to learn from our HoneyBook pros how to deliver an exceptional customer experience at every stage in your business process.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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